Non-refundable. All sales are final.

What if the recipient’s address was wrong?

If the recipient’s address was wrong, then the customer is held responsible.

Return Policy

What if the product is damaged in the mail?
If something arrives damaged, open a support ticket or send a photo of the damaged products to [email protected], then I’ll gladly send a replacement at no cost to you.

How long do I have to submit a claim for a exchange?
Any claims for damaged/defective items must be submitted within 3 days after the product is received.

The order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address.
Other instances include the package being unclaimed at customs or refused/returned by the customer.
You will receive notice once the order arrives back to my facility.
Contact me with an updated address if you wish to have the product reshipped.
New shipping charges will be applied for orders that have been unclaimed at customs, returned by customer, or had an incorrect address originally provided.

For packages lost in transit
All claims must be submitted no more than 3 days after the estimated delivery date.

What if the recipient’s address was wrong?
If the recipient’s address was wrong, then you are held responsible.

Duties & Taxes

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.

What happens if a package wasn’t delivered to the customer, but the tracking states that it was?

Unfortunately, I can’t help if the carrier marked the package as delivered, but the customer says they haven’t received it. There’s no way for me to verify this claim, so I won’t be able to cover the cost of reshipping or refunding the order.

But not all is lost! There might be cases where the delivery person left the package at the customer’s address in an unexpected location. Customers should reach out to the carrier and ask for additional information about the shipment. For example: “Left under the table on the back porch.”

Are all products in an order shipped together?

Some of my products come individually packaged to protect their shape and provide extra durability. Here are the products I may ship separately: posters, framed posters and canvas.